Laya-Service-Desk-Esp

by juanretamales

Fine-tunes Laya Multilingual for Spanish-language IT incident triage and routing

IT Service Desk incident triage in Spanish using Laya Multilingual (System-1 Decision Model). Supervised fine-tuning: from 18.9% to 83.6% accuracy (4.42x) with sub-100ms latency and zero hallucination.

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