routewise-support-agent
by sami-rk
Routes customer-support messages with local Laya decisions and handles replies, tools, and knowledge retrieval
LangGraph customer support agent for a SaaS product. A local Laya decision model routes every message, and free-tier OpenRouter LLMs write the replies. It has tools, RAG, human approval for refunds, persistent memory, and tracing. Built with FastAPI and Streamlit.
Platforms
Use cases