routewise-support-agent

by sami-rk

Routes customer-support messages with local Laya decisions and handles replies, tools, and knowledge retrieval

LangGraph customer support agent for a SaaS product. A local Laya decision model routes every message, and free-tier OpenRouter LLMs write the replies. It has tools, RAG, human approval for refunds, persistent memory, and tracing. Built with FastAPI and Streamlit.

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